• Terms and Conditions

    Welcome to the terms and conditions for this website, belonging to OnOff Print & Design Ltd (10721396). Please read this page carefully before placing an order - by placing an order it is implied that you have read and agreed to the terms and conditions below, and are consequently bound to them. Orders and contracts made through this website fall under the laws of England and Wales, and any disputes relating to these are subject to the exclusive jurisdiction of the courts of England and Wales.

    These terms and conditions are not meant to be changed, but we reserve the right to at any time change our terms and conditions without notice - we recommend that all customers revisit this page before placing orders. Any changes will apply to subsequent orders and queries received through this website. For your convenience, we have provided a date below of when these terms and conditions were changed last. Should you wish to print a copy of these terms and conditions for future reference, press ctrl + p to do so. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@onoffprint.co.uk or telephone us at 020 7193 2498.

    Last edited on: 08 April 2018

    Table of Contents

    1. Product information
    2. Placing orders
    3. Submitting material
    4. Postal policy
    5. Cancellations, returns, and refunds
    6. Our liability

    Product information

    We at OnOff Print & Design Ltd will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct. However, we reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions. This also applies to email communication where misinformation has been provided by any/all members of our marketing team. All goods are subject to availability and prices are subject to change without notice. The prices stated on product pages do not include VAT and delivery costs.

    By using our website, you accept that variations in colours are inherent within the printing process, and that due to the difference in nature between pixels on a screen and physical prints, as well as every screen having its own settings, the colours may differ slightly, or in some cases greatly, in appearance. OnOff Print & Design Ltd cannot be held responsible if the item received is not the exact same colour as shown by the user’s monitor.

    Placing orders

    To place an order through our website you must be legally capable of entering into binding contracts and be at least 18 years old. To place an order on behalf of a business, you must also have the necessary authority from that business to place the order. You may only provide the personal details of a third party if they have consented to you using them to place your order. To review how we collect, process and store personal information, please read our Privacy Policy.

    When you place an order on our website you will be emailed an acknowledgement with details about your order. We do not provide any confirmation when orders are dispatched, however customers will be contacted if for any reason we were not be able to process their order. So if you have not heard from us after your purchase, it means your order has been processed and dispatched.

    As all of our products are made according to your specifications and for your order, you will not have any right to cancel the order once you have checked out and your order has been confirmed - so please make sure that everything is correct before finalising your order. If you have made a mistake please contact us as soon as possible by telephone at 020 7193 2498 or email us at info@onoffprint.co.uk and we will try to help. If your order has not yet been submitted to print, we may choose to allow you to change the artwork submitted or to cancel the order and issue a refund to you. However, once an order has been submitted to print, we cannot accept any further changes or cancellations.

    We reserve the right to refuse any order. Non-acceptance of an order may result from, but is not limited to, any of the following:

    • Our inability to obtain authorisation of the payment made by you.
    • A problematic history of ordering with OnOff Print & Design Ltd.
    • Concerns regarding intention or credibility of the order.
    • Identification of an error made within the product information, including price, promotion, etc.

    If there are any problems with your order we shall contact you as soon as we can.

    Submitting material

    Once an order is placed we will ensure the material submitted can be printed. Please take extra care when submitting your material, making sure it is appropriate for printing. For outdoor banners, the bleed should be 5mm, the safe zone should be 50mm, and the resolution at least 150dpi. For further specifications and for all other material, see the below checklist:

    • Use a format of PDF or JPEG.
    • Add 3mm bleed if design runs to edge.
    • Keep a 3mm safety margin.
    • Use a resolution of 300dpi.
    • Use CMYK as your colour mode.
    • Keep your file size below 200MB.

    If the material submitted does not follow the above checklist and is unsuitable to be printed we will contact you as soon as possible. However, this is likely to cause delays to your order.

    If we deem the material printable and having followed the above guidelines we will proceed with printing your order without notice or confirmation. Although we take all reasonable care to ensure the material is suitable for printing, you are ultimately responsible for the printing results by submitting the material with your order. If you are unsure about the suitability of your material, please email us at info@onoffprint.co.uk before placing your order.

    In addition to the above specifications, your material must also be accurate where it states facts, any opinions stated must be genuinely held, and your material must comply with the law applicable in England and Wales, as well as in any country from which it is uploaded.

    Your material may not be defamatory, obscene, offensive, deceiving, threatening, abusive, hateful or inflammatory, or be in contempt of court. It may not promote sexually explicit material, violence, discrimination, or any illegal activity. It also may not infringe any intellectual property rights of, or breach any legal duty owed to, any third party - we have the right to disclose your identity to any third party claiming that their rights have been violated by material uploaded by you to our website.

    If we deem that your material does not comply with the above standards, we have the right to remove any of your material and refuse your order, giving you a full refund. We may also remove material uploaded and stored with us that is older than 6 months - please ensure you keep your own copy of your material.

    Postal policy

    The dispatch timescales for your order will depend on what type of products you have ordered. Please review the product page on our website for our current estimated dispatch timescales for that particular product. The turnaround dates are, however, estimates and cannot be guaranteed. Deliveries to Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley and Aberdeen generally takes one day longer than the estimated delivery dates. For orders of £40 or over, delivery is free. For orders below £40, delivery costs £4.99.

    Please note that different products in the same order may be sent in different packages and have different delivery times. The delivery fee stated above is applied once to the whole order, regardless if your order will arrive in multiple deliveries. All products will require signature upon delivery. If anyone other than the intended recipient signs for the delivery and the product is subsequently not delivered to the intended recipient, we will incur no liability provided that the order was delivered to the address provided by you as part of your order.

    All orders will be processed and posted to the address supplied by you - we do not take responsibility for incorrect address details being submitted during the checkout process. Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the order to us and we will hold it for 5 working days. We reserve the right to make a delivery charge for re-despatch of the order to the correct delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle the products.

    If your order has not been delivered due to a failure on our part, you must notify us within 30 days of the date that your order was dispatched so that we can investigate the failure and take appropriate action. You can either notify us by telephone at 020 7193 2498 or email us at info@onoffprint.co.uk. The earliest date we can make a claim for non-delivery is 15 working days from the date of despatch, meaning we cannot process a reprint or refund before this time.

    Cancellations, Returns, and Refunds

    As stated earlier, you will not have any right to cancel the order once you have checked out and your order has been confirmed. However, if you would like to change or cancel your order you should contact us as soon as possible by telephone at 020 7193 2498 or email us at info@onoffprint.co.uk. If your order has not yet been submitted to print, we may choose to allow you to change the artwork submitted or to cancel the order and issue a refund to you. However, once an order has been submitted to print, we cannot accept any further changes or cancellations.

    Due to all our products being custom made to your order using your material and specifications, we are unable to accept returns. However, should your product be faulty, you may return it to us for inspection. If the fault lies with us due to poor printing, we will replace the products for you or issue a refund. However, we are not liable to replace or refund products where the fault is due to your artwork rather than a production issue.

    Our liability

    We cannot be held responsible or liable for colour variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the product that you have received, we may choose to offer a reprint or a refund. Please contact us by telephone at 020 7193 2498 or email at info@onoffprint.co.uk if you wish to discuss this further with us.

    We exclude all liability in any circumstances permitted by law for any direct or indirect loss of income, business, profits, contracts, or damage of any kind, caused by our negligence, breach of contract or breach of duty. We also exclude any representation, condition or warranty to the fullest extent permitted by law, except as expressly stated in these terms and conditions. In particular, we will not be responsible for ensuring that the products are suitable for your purposes. We do not exclude or limit our liability under section 2(3) of the Consumer Protection Act 1987 or for any matter that would be illegal for us to attempt to exclude our liability.

    We shall not be liable for any claim unless we are notified within 30 days from the date that the products were dispatched, except where you can demonstrate that it was not possible for you to comply with this requirement, and that you made your claim as soon as reasonably possible thereafter.

    If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.